This document will outline how campaigns should be registered with samples:
Subscriber Opt-in: YES
Sample Opt In Keyword: YES
Sample Opt In Message: You have opted in to receive messages from [Full Company Brand Name]. Our representatives will contact you via SMS or phone from this number. Reply STOP to opt out to opt out of future messages. Reply HELP at any time for further resources. Message frequency varies. Your carrier message and data rates will apply.
Subscriber Opt-Out: YES
Sample Opt Out Keyword: STOP
Sample Opt Out Message: You will no longer receive messages from [Full Company Brand Name]. To opt-in again contact a company representative or reply YES
Subscriber Help: YES
Sample Help Keyword: HELP
Sample Help Message: For assistance or more information about [Full Company Brand Name], contact [Full Company Brand Name] by phone at [Company Phone Number]. You can reply STOP at any time to opt out of future messages.
Campaign Description
Please contact your account manager for more information regarding your account. Reply STOP to opt out of future messages from [Full Company Brand Name].
Call-to-Action / Message Flow
The consumer/client will opt in to messaging over the phone or in person, giving verbal consent to a representative of [Company Name].
Verbal consent: The customer is asked if they agree to receive messages from [Company Name]. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
For more information, please contact [Company Name] at [Contact Number Removed].
Privacy Policy: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
If consent is given, the customer will be sent the opt-in message provided:
“You have opted in to receive messages from [Company Name]. Our representatives will contact you via SMS or phone from this number. Reply HELP at any time for further resources. Reply STOP to opt out of future messages. Your carrier message and data rates will apply; message frequency may vary. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.”
Privacy Policy Link
Please provide a link on your website where we can find your Privacy Policy. The policy must explicitly state that the customer is agreeing to receive SMS messages and must show how they can remove themselves from the subscriber list.
A sample of what is required can be found at https://www.ixica.com/legal under the heading SMS Messaging Terms and Conditions. This must be available on the end user website.
Terms and Conditions Link
Please provide a link on your website where Terms and Conditions can be found.
Sample Messages
1. Please contact your account manager for more information regarding your account. Reply STOP to opt out of future messages from [FULL COMPANY NAME]. Message frequency varies. Your carrier message and data rates will apply.
2. Please check your email for your most recent invoice. Reply STOP to opt out of future messages from [FULL COMPANY NAME].