This guide will provide a basic framework for troubleshooting SIP Trunk Related Issues.
If your SIP Trunk is not connecting to the IXICA network please try the below steps to see if the trunk will come back online. If the issue persists please reply back to us.
1. Reboot your Phone System/PBX or SIP Device
2. Disable your SIP Trunk for 2 minutes and then re-enable it
3. Reboot your Modem/Router
4. Make sure your Public IP address in the phone system reflects your actual Public IP address from your Internet Provider.